Role: CONTRACT Technical Support Consultant (2nd/3rd Line)
Salary: £300 – £420 daily rate (inside IR35)
Location: Nottingham – Hybrid – 1 day a week in the office
Have you been an IT manager for a small company where you’ve covered 1st/2nd/3rd Line all in one day? Do you have a wealth of experience? Are you at a stage in your career where you need a change? Have you previously advised internal stakeholders of the best-suited strategy of the department, where resources should be used and identifying potential areas that need to be documented and secure from an IT perspective? If so, keep reading because I’ve got a cracking contract role on, just for you!
This technical support consultant role will be spinning several plates, the first plate is the technical support to internal users and the second is to be an expert in Office 365, policies, and user groups.
You will be working directly with the internal security & compliance manager, where this contract will entail the following and much more –
- Experience working within an SME setting
- Strong practical troubleshooting upgrading skills – you’ll need to have demonstrable experience in dealing with varying types of hardware (PCs, laptops, phones and tablets).
- System maintenance and upgrades – implement preventative maintenance tasks and recommend appropriate upgrade plans are in place so that services remain current. Example – Implementing USB lockdowns across all machines except for a specific group or Implementing and troubleshooting email spoofing.
- Demonstrable experience with Azure Cloud Services and Office365 at the admin level – you’d need to be strong, particularly around viewing and recommending changes in areas that require improvement, the impact that those changes would have, and levels of IT support would be required to maintain those services going forward.
- Expert in Office365 policies and user groups. Examples would include upgrading the password policy to be in line with company policy. Implementing 2FA across the business and blocking any unfamiliar IP addresses.
- Excellent communication skills including verbal and written, with the ability to effectively communicate complex IT concepts to non-technical staff.
Think you’ve got what it takes? Hit apply or give us a shout for more info. ✊
