Job category: IT / Software Support

Role: Support Analyst

Location: Mansfield, office based

Salary: Up to £25K

Are you looking for a new role where your voice will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

You’ll be eager to make a difference and have prior experience working on a busy help desk. Since you will be supporting various sites, strong communication skills are essential as you will need to adapt to different working environments.

A shrinking violet may not thrive in this environment, as the team is lively and banter is an everyday part of the work culture. With the company going through a phase of growth, the potential for personal and professional development within the team is limitless.  The team is closely-knit, offering each other support as and when needed.

What they are looking for:

• Experience with setting up and configuring hardware.
• Set up and maintain user accounts and permissions through AD.
• Set up and maintenance on Office 365.

It’s a bonus if you have experience with SQL and infrastructure setups. If this sounds like the role for you, please don’t hesitate to get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: Desktop Support Analyst

Location: Bilsthorpe

Salary: Up to £32k

Are you looking for a new role where you will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

DNS and DHCP, does this mean something to you, are you able to explain what it is, if the answer is yes then you have passed the first hurdle.

This is a great chance to join a company going through a huge amount of change within the business as they are bringing all IT back in-house, so you will need to be adaptable and assist with the challenges and changes that may arise.

What they are looking for:

• Experience with technical support and maintenance of desktop and mobile devices.
• You will be customer-centric, offer support and work on high-volume tickets.

This isn’t just your standard support role as you will be able to get involved in project work when they arise. Flexibility is key as you will be a good all-rounder, testing and recommending hardware and software for the business. You will be able to provide informal training to users who are having repeat issues to help guide them.

If this sounds like the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: IT Service Delivery Manager          

Location: Chorley – 4 days a week in the office

Salary: Up to £47K

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without hand-holding? Well then, read on! This may be the role for you.

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes?  Great! You will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, building relationships and providing realistic SLAs to the wider business is necessary. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment as well as having experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go-to, and if your head is in the Azure cloud, this is a bigger bonus.

However, if you have experience with other cloud providers, this wouldn’t be a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: Service Desk Analyst

Location: Chorley

Salary: Up to £26-£35k, depending on experience

Looking for a new gig where your voice matters? Do you have a passion for IT and love being the go-to support hero? This could be your next big move.

We’re on the hunt for a hands-on dynamo used to the fast-paced life of a busy help desk. Join a tight-knit team and dive right in. You’ll be the lifeline for over 700 users, tackling a wide range of issues daily.

From resetting passwords to navigating SharePoint and fixing broken laptops, you’ll handle it all. Got some cloud experience? Awesome. We’re moving towards a cloud-first approach, though we still have a few servers on-site.

Your communication skills will be your superpower here. You’ll be the company’s voice, so how you handle interactions is crucial. You’ll need to bring empathy and patience, especially when dealing with less tech-savvy users.

This is an office-based role with top-notch benefits.

If you’re ready to step up and make a difference, get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: Junior Support Helpdesk Agent

Location: Canary Wharf, Office based

Salary: £25-32K

Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on.

You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work.

You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems.

Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team.

As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers.

You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends.

This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform.

For more information, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: IT Field Engineer

Location: East Midlands with 2 days a week in the office/ travel across the UK

Salary: Negotiable based on experience and location

Does working with various clients excite you, with each week being different? If it does, I think you should read on, this might just be the role you’ve been looking for!

You will be involved in different types of work ranging from installations and migrations to troubleshooting complex situations. This isn’t a role for a shrinking violet as you will be engaging with various people across the business and will be able to communicate at all levels.

You will have your head in the clouds, ideally the Azure cloud, however, if you have worked with AWS and have dabbled with Azure then that’s not an issue.

Deploying and managing services in the cloud is advantageous, as well as working with VMware, vSphere, or Microsoft Hyper-V.

The key skill set needed for this role is the ability to manage and configure Microsoft applications, undertake system migrations and upgrades, and you’re able to manage cloud services.

They are a great team and offer a positive working environment. They offer full support and training for this role, so you won’t be hung out to dry.

If you want more information on this role, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: Junior Front End Developer 

(React & JavaScript)

Location: Nottingham, hybrid 1 / 2 days in the office. 

Salary: £27k to £35k + 10% bonus

The first couple of years of your development career are the foundation of what makes you who you are. You must rub shoulders with senior / lead engineers, inevitability absorbing all their knowledge and experience that will make you into a formidable front-end guru!

I have just the role that will cement the foundations of your career with what just so happens to be one of my all-time favourite companies to recruit for; a cracking company to work for who really value their staff.

I’m looking for a junior front-end developer to join a wonderful small-medium-sized company in the North of Nottingham. I would also consider fresh graduates who have completed 12 months of industrial placement during their degree providing it was in a dedicated front-end role.

What will this role entail?

You will be part of an agile team working across different sub-departments to ensure high-quality user interfaces, determining the structure and design of web pages whilst striking a balance between functional and aesthetic design. This also includes taking part in the creation of intuitive, customer-focused web applications for a wide range of users.

They have 3 product development teams, using different tech, ranging from C# MVC, SQL Server and Angular to .Net Core and microservices, Azure, React and JavaScript; this role will work across all 3 departments. This role is perfect for someone who has the following ticked off –

React, JavaScript, HTML, and CSS experience.

At least 1 year of commercial development experience (can be part of your degree course).

Any experience in REST APIs, Azure DevOps, Test-driven development, and Agile software development would work in your favour.

Work/life balance is something they are passionate about, so they maintain a 35-hour working week, with core hours, and working from-home options to help with this. They also offer things like training budget, including Pluralsight subscriptions for engineers, and the option to upskill in different areas of business.

I could go on about them, but if you’ve read this far, nodding along and with a smile on your face, then you should apply now so we can have a more in-depth chat about your new role!

Role:  1st line Service Desk Analyst x4

Location:  Mansfield

Salary:  Up to 24k

Does tech float your boat? Are you interested in how things work? Do you like meddling with PCs? Looking for your first step into IT? If so, please read on…

If you are looking for a company which will fully support you in your first role and will actively encourage you to move up the ranks, then this is the role for you. In an ideal world, you will have had exposure to working in a first-line role. However, it’s not a biggie, if you have worked in a customer service role and have an interest in IT or want to learn, then that is perfectly fine.

You will be happy working in a fast-paced environment and communication skills are a must. Picking up the phone and building relationships is a main part of the role. If the idea of talking to someone on the phone repulses you, then this isn’t the role for you.

You will be able to work on your own or within a team and will need to be able to learn how to prioritise.

During the probation period, you will be working core hours, after this, there is a rota with regard to the shift patterns that you work.

If this sounds like a role that you would be interested in, please get in touch.

Role: Senior SAP Functional Consultants x2 (Supply chain focus)

Salary: Up to £70k per annum

Location: Hybrid 2/3 day a week in Nottingham

Sector – Retail/Supply chain

Benefits – Healthcare, lifestyle benefits package, wellbeing initiatives and a pretty cool office they recently moved into (if I’m allowed to include that) to name but a few.

Looking at the current economic situation in the UK, it’s best to focus our attention on the companies that are setting the pace, continuing to expand and leaving the competitors in the dust. Why? Because it is 100 times better to scale your career in a recession-proof company that will continue to flourish against all odds than look over your shoulder to protect a below-market average salary every time the board decided to “streamline”.

I’m looking for two highly talented SAP consultants for an expanding industry name in the retail sector. Anyone with SAP experience specialized in procurement, inventory, logistics or distribution is fair game. These roles are perfect for subject matter experts in the SAP space that are sick of red tape and being underpaid and want to drive change, improvement and deliver end-to-end solutions in the supply chain department.

You will be an integral part of the business, bridging the communications gap between the IT teams and business managers leading the way on business process improvements. Gathering requirements and designing new solutions will be your bread and butter.

You’ll require a background in SAP ECC, with particular relevant experience in supply chain modules such as MM, WM, IM, SD and/or LE.

If you’re looking at the above and nodding your head, hit apply and let’s speak soon!

Role: IT Service Delivery Manager          

Location: Chorley – 5 days a week in the office

Salary: up to 47k

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without handholding? If so, read on as this may be the role for you!

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes, great, as you will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, relationship building and providing realistic SLAs to the wider business is a must. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment and have experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go too and if your head is in the Azure cloud then this is a bigger bonus.

However, if you have experience with other cloud providers, this isn’t a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch. ✊